PRIVACY
POLICY.

WHO WE ARE

Guitar Journey provides guitar lessons, group classes, starter programmes and related guitar education services.

For the purposes of UK data protection law, Guitar Journey is responsible for the personal information we collect and use in connection with our services.

Guitar Journey
Image Court
326 Molesey Road
Walton-on-Thames
KT12 3PD

Email: [email protected]

INFORMATION WE MAY COLLECT

Depending on how you interact with Guitar Journey, we may collect information such as:

• Your name.
• Your email address and telephone number.
• Parent or guardian details where a student is a child.
• The student's name and age or age group.
• Booking and class information.
• Attendance information.
• Information you provide about guitar experience or learning needs.
• Messages and communications between you and Guitar Journey.
• Lesson and student progress information.
• Payment and transaction information.
• Information submitted through our website, enquiry forms or advertisements.
• Technical information relating to use of our website where applicable.

We aim to collect only the information reasonably needed to provide and manage our services.

HOW WE USE YOUR INFORMATION

We may use personal information to:

• Respond to enquiries.
• Process bookings and payments.
• Place students into suitable classes.
• Deliver guitar lessons and programmes.
• Keep appropriate attendance and progress records.
• Contact you about your booking or lessons.
• Send class reminders and important service information.
• Provide customer support.
• Manage our relationship with students and parents.
• Maintain and improve our services.
• Meet our legal, accounting and safeguarding obligations where applicable.
• Send marketing where we are permitted to do so.

OUR LAWFUL BASES

UK data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

• Contract — where information is needed to provide a programme, lesson or service you have booked.
• Legitimate interests — where reasonably necessary to operate and improve Guitar Journey, communicate with customers, manage our services or protect the business, provided those interests do not override your rights.
• Legal obligation — where we need to keep or use information to comply with the law.
• Consent — where we have specifically asked for and received your consent for a particular use of your information.

CHILDREN'S INFORMATION

Many Guitar Journey students are children. We may therefore hold information relating to a child where it is necessary to provide guitar lessons and manage their participation.

Where appropriate, bookings and communications for younger students are managed through their parent or guardian.

We aim to collect only information that is reasonably necessary for the student's lessons, safety, participation and progress.

PAYMENTS

Payments may be processed using third-party payment providers.

Guitar Journey does not need to store your full payment card details in order to provide lessons. Payment providers may process payment information in accordance with their own security and privacy requirements.

We may retain transaction information such as the amount paid, payment status, date and relevant customer details for administration, accounting and legal purposes.

WHO WE MAY SHARE INFORMATION WITH

We do not sell your personal information.

We may share information with trusted service providers where this is necessary to operate Guitar Journey. These may include:

• Payment processing providers.
• Booking and customer-management systems.
• Email, SMS and communication providers.
• Website and hosting providers.
• Cloud storage and business software providers.
• Teachers and authorised Guitar Journey team members.
• Accountants, bookkeepers or professional advisers.
• Government, regulatory or legal authorities where required by law.

We only share information where there is a legitimate reason for doing so and seek to limit access to what is reasonably necessary.

INTERNATIONAL DATA PROCESSING

Some of the technology and service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate legal protections and safeguards are in place as required by UK data protection law.

HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining appropriate business records and meeting legal, tax and accounting requirements.

Different types of information may therefore be kept for different periods.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it where appropriate.

EMAILS, TEXTS & WHATSAPP

If you enquire about or book a Guitar Journey service, we may use the contact details you provide to send information necessary to deal with your enquiry or manage your booking.

This may include confirmations, class information, reminders, changes, payment information and other service-related messages.

Marketing messages are treated separately. Where required, we will obtain the appropriate consent or rely on another lawful method permitted by applicable marketing and privacy rules.

You can opt out of marketing communications at any time using the unsubscribe or opt-out method provided in the message, or by contacting us.

YOUR RIGHTS

Depending on the circumstances, UK data protection law gives you rights relating to your personal information. These may include the right to:

• Ask for access to your personal information.
• Ask us to correct inaccurate information.
• Ask us to delete information in certain circumstances.
• Ask us to restrict certain uses of your information.
• Object to certain processing.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on consent.

These rights are not absolute and may depend on the circumstances and our lawful basis for processing.

To exercise a privacy right, contact us at [email protected].

COOKIES & WEBSITE TRACKING

Our website may use cookies and similar technologies for essential website functions, analytics and, where applicable, advertising.

More information about the cookies and tracking technologies used on our website, and the choices available to you, can be found in our Website Terms & Cookies information.

KEEPING INFORMATION SECURE

We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people and service providers who reasonably need it for their role or to provide services to Guitar Journey.

QUESTIONS OR COMPLAINTS

If you have a question or concern about how Guitar Journey uses your personal information, please contact us first and we will try to resolve it.

Email: [email protected]

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will be published on this page.